TERMS AND CONDITIONS – dotaswapper.com
Effective Date: April 17, 2026
1. ELIGIBILITY AND AGREEMENT
1.1. Age Requirement. You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this website and make purchases.
1.2. Identity Verification. You may be required to complete identity and age verification checks (KYC/ID verification).
1.3. Accuracy of Information. Providing inaccurate, false, or misleading information is strictly prohibited, and you will be held fully responsible for any consequences of doing so.
1.4. Legal Capacity. By using our services, you confirm that you have the legal capacity to enter into binding contracts. If you are using the website on behalf of a company or entity, you confirm you have the authority to bind that entity to these Terms.
1.5. Jurisdiction Restrictions. Services of dotaswapper.com are available worldwide, except in countries subject to international sanctions. By accessing the website, you confirm that your jurisdiction allows you to use our platform.
2. OUR SERVICES
2.1. Platform Nature. dotaswapper.com operates as a digital platform or trading environment for gaming skins and related in-game items delivered via Steam trade offers.
2.2. Item Delivery. After purchase, the selected item(s) will be delivered to your linked Steam account.
2.3. Limitation of Role. We do not host, create, or modify the skins; we only facilitate the resale and delivery.
2.4. Secure Transactions. All transactions are processed securely through authorized payment gateways.
3. ACCOUNT REGISTRATION AND SECURITY
3.1. Authentication. Account access is provided exclusively through Steam authentication.
3.2. Information Updates. You agree to provide accurate, current, and complete information and to update it when necessary.
3.3. Account Responsibility. You are responsible for safeguarding your account credentials and all activities under your account.
3.4. Termination Rights. We reserve the right to suspend or terminate any account which breaches these Terms, or where fraudulent, abusive, or otherwise improper activity is detected.
4. ORDERS AND PAYMENT
4.1. Payment Obligations. By submitting an order, you agree to pay the full purchase price as displayed at checkout, together with any applicable taxes and charges.
4.2. Payment Methods. Accepted payment methods are listed at checkout (e.g., credit/debit cards, PayPal, or other gateways).
4.3. Compliance Standards. All payments are handled by authorized third-party providers and comply with PCI DSS standards.
4.4. Fund Handling. ZORVET LTD does not hold user funds.
4.5. Unauthorized Payments. Use of stolen, compromised, or otherwise unauthorized payment methods is strictly prohibited and will result in immediate cancellation and referral to law enforcement.
4.6. Pricing. Prices are displayed in EUR (€) and may change without notice.
5. ORDER DELIVERY
5.1. Transfer Mechanism. Once payment is confirmed, purchased items will be transferred via Steam trade offer.
5.2. Liability Limitation. We are not liable for failed deliveries caused by invalid trade links, inventory restrictions, or user-side issues.
5.3. Delivery Timeline. Delivery usually occurs within seven days, but can take up to 14 days due to technical issues. After 14 days, you may request a full refund.
5.4. User Obligations. You must supply a valid Steam trade URL, ensure Steam Guard/Mobile Authenticator are enabled, and keep your account in a trade-eligible condition.
6. SELLING ITEMS, MARKETPLACE & PAYOUTS
6.1. Listings Review. Items must be placed in the correct category and are reviewed before approval. Listings may be rejected without notice if deemed non-compliant or high-risk.
6.2. Inventory Handling. Items remain in your inventory until sold. Failure to complete the transfer exactly as instructed may result in account restrictions.
6.3. Platform Fee. A 10% commission applies to all successful sales.
6.4. Payout Accuracy. Users must provide accurate payout details. Identity or compliance checks may be required before funds are issued.
6.5. Payout Limits. Payouts can only be requested within the limits of minimum €10 and maximum €5,000.
6.6. Processing Time. Payouts are typically processed within 3–7 business days after successful delivery and verification.
6.7. Fraud Monitoring. All transactions are actively monitored for fraud, chargebacks, risk, and regulatory compliance. We may withhold or cancel payouts if suspicious activity is detected.
6.8. Geographic Restrictions. We do not provide our services for the following countries: AX, BN, CN, FO, GE, GI, GL, GG, IN, JP, JE, KZ, KP, XK, KG, MO, MT, MC, ME, SM, CS, SJ, TW, UY, AF, AL, DZ, AS, AO, AI, AQ, AG, AR, AW, AZ, BS, BD, BB, BY, BZ, BJ, BM, BT, BQ, BA, BW, BV, IO, BF, BI, KH, CM, CV, KY, CF, TD, CX, CC, KM, CG, CD, CK, MC, GD, CK, CR, CI, CU, CW, DJ, DM, DO, EG, SV, GQ, ER, ET, FK, FJ, GF, PF, TF, GA, GM, GH, GD, GP, GU, GT, GN, GW, GY, HT, HM, VA, HN, IR, IQ, IM, JM, JO, KE, KI, LA, LV, LB, LS, LR, LY, LT, MK, MG, MW, MV, ML, MH, MQ, MR, MU, YT, FM, MS, MA, MZ, MM, NA, NR, AN, NC, NI, NE, GN, UN, NF, MP, OM, PW, PS, PA, PG, PN, PR, RE, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, ST, SN, SC, SL, SG, SX, SB, SO, GS, SS, SD, SR, SZ, SE, SY, TZ, TL, TG, TK, TO, TT, TN, TR, XT, TC, TV, UG, UA, GB, US, UM, VU, VE, VG, VI, WF, EH, YE, ZM, ZW.
7. REFUNDS, RETURNS, AND CANCELLATIONS
7.1. Right of Withdrawal. In accordance with the UK Consumer Contracts Regulations 2013, the 14-day right to withdraw does not apply once digital content has been delivered immediately after payment.
7.2. Consent to Waive. By receiving digital items instantly, you expressly agree to waive this statutory right of withdrawal.
7.3. Cancellation Window. Orders can only be cancelled before payment is processed.
7.4. Non-Refundable Items. Digital items delivered and accepted through Steam are generally non-refundable.
7.5. Refund Processing. Eligible refunds will be processed no later than 14 days after confirmation and returned to the original payment method.
8. USER OBLIGATIONS AND PROHIBITED CONDUCT
8.1. Unlawful Purpose. You agree not to use the Website for any unlawful purpose, including money laundering or sanctions evasion.
8.2. Automation. You agree not to employ bots, scrapers, or any automated tools to interact with the Website without prior written consent.
8.3. Fraudulent Activity. Engagement in chargeback abuse or the use of unauthorized payment methods is strictly prohibited.
8.4. Circumvention. You agree not to attempt to circumvent regional restrictions or payout limits.
9. INTELLECTUAL PROPERTY
9.1. Ownership. All content on dotaswapper.com is owned by us or our licensors and is protected under UK and international legislation.
9.2. Third-Party Trademarks. CS2 and related assets are owned by Valve Corporation. We are not affiliated with, endorsed by, or sponsored by Valve Corporation.
10. PRIVACY AND DATA PROTECTION
10.1. Data Controller. ZORVET LTD acts as the Data Controller under UK GDPR.
10.2. Data Usage. Your data may be used for identity verification (KYC), fraud prevention, and order processing.
10.3. User Rights. You have the right to access, correct, delete, or restrict the processing of your personal information.
11. LIMITATION OF LIABILITY
11.1. Service Reliability. We strive for reliable service but do not guarantee uninterrupted or error-free operation.
11.2. Indirect Losses. To the extent permitted by law, dotaswapper.com is not liable for indirect or consequential losses.
11.3. Third-Party Platforms. We are not responsible for restrictions or disruptions caused by third-party platforms, including Steam.
12. INDEMNITY AND TERMINATION
12.1. Indemnification. You agree to indemnify dotaswapper.com from any claims or costs resulting from your breach of these Terms or fraudulent activity.
12.2. Account Suspension. We may suspend or terminate your access at our discretion if we believe you have violated these Terms.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1. Governing Law. These Terms are governed by the laws of England and Wales.
13.2. Jurisdiction. Disputes will be handled by the courts of England and Wales.
13.3. Amicable Resolution. Before commencing formal proceedings, you agree to attempt to resolve disputes by contacting support.
14. CONTACT AND COMPLAINTS
14.1. Contact Information. Contact us at ZORVET LTD, 239 High Street Kensington, London, United Kingdom, W8 6SN, Company No. 17134711, or at info@dotaswapper.com.
14.2. Complaints. We aim to resolve all issues within 14 business days.
14.3. ODR Platform. EU/UK consumers may also use the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.